ServiceNow: Incident
ServiceNow aims to deliver digital workflows that create great experiences and unlock productivity for enterprise operations. The company's core business revolves around the management of "incident, problem, and change".
This Integration allows customers to create incident tickets in ServiceNow straight from the Universal Controller. A typical Use Case is the creation of a ticket in ServiceNow in the event of a Task failure within the Universal Controller.
Key Features:
This Universal Extension provides the following key features:
-
Actions
-
Create a ServiceNow Incident.
-
-
Authentication
-
Authentication using ServiceNow Credentials.
-
-
Input/Output
-
Capability to send the output of any task instance as incident attachment.
-
Capability to include some of the available instance fields as part of the incident attachment.
-
-
- Fixed table name when creating attachments.
| Extension Name: | ue-servicenow-incident |
|---|---|
| Universal Template Name: | ServiceNow Incident |
| Version: | 2.3.2 |
| Vendor: | ServiceNow |
| Type: | Free |
| Compatibility : | UC/UA 7.3 and above |
| Support: | Stonebranch Certified |