Stonebranch Feature

Self-Service Automation

Empower citizen automators with self-service automation capabilities that are tailored to a variety of roles and end users — whether they're tech-savvy or not.

Empower Citizen Automators with Self-Service Automation

The Stonebranch Universal Automation Center (UAC) is a service orchestration and automation platform. Self-service automation within the UAC turns users across the business into citizen automators. Providing access to a centralized platform, self-service automation breaks down organizational silos to boost employee efficiency.

The UAC platform is controlled and managed by the IT automation group. End users in other departments gain automation-as-a-service via a secure and easy-to-use set of tools to support their workflows. Plus, centrally managed access controls allow administrators to provide role-based security and permissions, ensuring users see only what they need. 

Visual Workflow Builder

  • Build drag-and-drop workflows in a low-code/no-code user interface.
  • Best suited for: IT operations, data teams, some business users.

Jobs-as-Code

  • Create workflows using familiar development tools like Visual Studio Code. 
  • Developers typically pair jobs-as-code with code repositories, like GitHub, to promote code and collaborate with other team members.
  • Best suited for: developers who prefer to write code.
  • Watch the Jobs-as-Code Demo

Messenger and Communications Tools

  • Integrate UAC with common chat communication tools, enabling end-users to trigger workflows, approve jobs, get alerts when something goes wrong, and monitor progress. 
  • Best suited for: line-of-business users, but it's also helpful for any discipline that needs instant alerts. 

IT Service Management (ITSM) Tools

  • Allow end-users to trigger automated workflows from within their service request catalog for ITSM tools like ServiceNow or Jira. 
  • Automatically open tickets when a job or workflow goes down.
  • Best suited for: business users, with additional benefits for help-desk teams.

Front-End Self-Service Portal

  • Allow non-technical users to check, run, and create automated jobs or workflows without interacting with any code or visual workflow editors. 
  • Best suited for: business users who don’t want or don’t have the technical ability to create automation. This might include line-of-business users from sales, marketing, finance, or human resources.

Hear from customers who already offer self-service automation with Stonebranch

Expedia Group:
Using Automation to
Drive Digital Business

Learn more

ING Logo White

ING Group Empowers
End-Users with
Self-Service Automation

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United Fire Insurance Logo

United Fire Group
on Enabling
Self-Service Automation

Learn more

Stonebranch Customers Talk Data Pipeline and Self-Service Automation

Blog Post

Stonebranch Customers Talk Data Pipeline and Self-Service Automation

Real-world IT teams are breaking down organizational silos, improving productivity and observability, and empowering end-users with self-service automation capabilities. Learn from ING Group, Seattle Children’s Hospital, and Vermont Information Processing as they reveal how they democratize automation and orchestrate data pipelines with UAC.

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Create Citizen Automators with Self-Service

Blog Post

Create Citizen Automators with Self-Service

Citizen automators are a business user class that has materialized with the ongoing evolution of workload automation (WLA) platforms. Learn how self-service IT automation is driven by upstream integrations that harness the power of WLA and place it at the fingertips of these new automators.

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Self-Service Automation: How to Empower Your Business

Blog Post

Self-Service Automation: How to Empower Your Business

Self-service automation boosts efficiency by enabling employees to handle routine tasks independently, which in turn reduces IT workload. Discover best practices like using low-code interfaces, integrating communication tools, and creating user-friendly submission forms to enhance productivity and allow IT teams to focus on more strategic issues.

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Additional Core Pillars of Universal Automation Center:

Learn more about Stonebranch’s service orchestration and automation platform (SOAP) capabilities by exploring UAC’s core pillars.

Analytics and Observability

Enable advanced reporting and predictive capabilities in support of improving SLAs. 

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Workflow Automation and Orchestration

Create and manage workflows across multiple applications both on-premises and in the cloud.

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Manage Data Pipelines

Automate file transfers and orchestrate the ingestion and processing of multiple data streams.

Data Pipelines   Managed File Transfer

Infrastructure Service Automation

Manage both on-prem, and cloud-based computer, network, and storage resources.

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Event Driven Automation

Use event-based triggers to create modern workflows that execute in real-time.

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